4.92 based on 19366 reviews
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Excellent range of products
Sooty was as charming as you might expect and, and in most respects, it was made to Steiffs' usual high quality. Unfortunately one of the eyes did have a tiny flaw and, as the bear was intended to be given as a Christmas gift, I felt we couldn't accept the original. However, Elaine was extremely kind and helpful and, when I explained the problem, arranged for an immediate replacement to be sent (which was fine).
1st class item and service from Elaine and staff . Thank you
Arrived earlier than expected, product arrived in good condition
Box was not large enough so you had to use two, didnt seem like gift box because wasnt right size (ie seemed more like packing box rather than gift box)