4.92 based on 19366 reviews
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From ordering to delivery the staff kept me in formed by email and phone calls.
Had the bear I wanted when other sites didn't. And a discontinued bear at that.
I am happy with the bear but disappointed it come in a box. I bought one 2 years ago which came in a Steiff box, this one didn't. Disappointing.
I was given the information that I had to wait a little for my order by a warm apologetic and friendly woman who made it clear she understood if I wanted therefore to cancel. In the event my order still came promptly. What a lovely company to deal with..friendly AND efficient. I will use again and also tell others about these people.
excellent service from ordering to delivery of product.