In all of our locations, we have and will continue to take precautionary measures including rigorous regular cleaning. We have also implemented additional sanitizing procedures, and we are monitoring all locations to ensure our teams have the necessary supplies to disinfect and regularly clean all spaces. All of our colleagues have been directed to follow general good health measures including frequent hand washing, social distancing.
We do ask that when making telephone orders please have all the information available, as we have limited colleagues to focus on telephone queries. We advise it is quicker to place orders on-line, to save a colleague keying in the orders.
We are working hard to dispatch parcels promptly and this usually done within 2-3 days of receiving the order.
We use Royal Mail for deliveries, and they have adopted similar policies as such your Bundle of Fluff could be delayed in transit, please be patient.
Symptoms
Anyone who displays symptoms (fever, persistent dry cough, loss of taste and/or smell) please follow government advice and self-isolate for the recommended period of time.
If you exhibit these symptoms or have been in contact with some one that has, we ask you to NOT enter our store.
Entering
We ask for your patience when entering our store, to ensure everyone has a safe enjoyable visit we need to manage the number of visitors in store at any one time
All bear cubs to be supervised by an adults at all times.
Face Mask
Government advice as for you to wear face covering to protect others in our Store.
We do have masks for sale if you have forgotten yours, please collect one when entering
Hand Santizer
Hand sanitizer is provided on entry to the store.
We ask all customers to use this.
New Teddy Bear Trail
To allow you to browse safely please follow the marked out Teddy Bear Trail.
Whilst we sell a tactile product, we ask that you only pick up items you are interested in purchasing.
As a family please keep to the trail with no overtaking please!
Social Distancing
Keep all the bears safe by keeping to the Social Distancing Rules of 2m
Card Only
At this time we are only accepting cards. so sorry NO CASH, please use touchless pay options where the purchase is under £45.
Staff PPE
Our staff are happy to help you, they have been provided PPE for our and our customers safety so they can continue to help advise you.
Sneeze Guards
Our tills have been fitted with sneeze guards to protect our staff
Due to the Teddy Bear Trail being implemented this has reduced some access, Please contact us in advance if you require special access to book an appointment.
